The role is 100 % office based and location is around the West Byfleet area.- Salary -32-35k

Purpose of the role:

To support the day-to-day coordination and execution of operations

• accurate planning and scheduling of shipments
• clear communication with customers and internal teams
• consistent service delivery aligned to defined processes

This role is focused on hands-on operational execution, supporting the Operational Account Lead and wider operations team to deliver a controlled, high-quality service.

This is a operational role, working within the operations team and supporting:

• daily shipment coordination
• demo movements and returns
• customer updates and communication

The role plays a key part in maintaining accuracy, consistency, and control across all day-to-day operational activity.

Key Duties :

• Ensure full visibility and control across all movements
• Support planning and coordination of:
  • shipments
  • demo movements
  • collections and deliveries
• Assist with:
  • scheduling jobs
  • allocating resources
  • ensuring clear operational instructions
  • Create and manage bookings in internal systems
  • Update job status in real time
  • Maintain accurate records including:
    • delivery details
    • documentation
    • status changes
  • Provide updates to customers on:
    • delivery timing
    • job progress
    • status changes
  • Support handling of:
    • booking confirmations
    • general queries