Job Title:                    Customer and Sales Support Representative

Location:                    Erith, Kent

Hours:                        37.5 hours pw

8.45 am to 5.15 pm

NO REMOTE WORKING.

Salary: £26,346.14 pa depending on office work experience

+ discretionary PR annual bonus

Job type: permanent, paid monthly

Benefits: 25 days annual leave + 8 BH, team nights out, free parking

Staff discount, 7% co cont pension, health and wellbeing options

Health care, LA

Our established Client based on the Erith/Belvedere border is seeking a professional Customer and Sales Support Representative to join their busy team.

The successful Customer and Sales Support Representative candidate will be part of a team offering the highest level of service to Customers within the UK and Ireland.  Responding to customer enquiries over the phone, email and webchat.

Essential skills required for the role of Customer Service Representative:

• Excellent verbal and written communication skills
• 1 year Customer Support or Customer Service experience desired.
• Excellent attention to detail, good listening skills, RFT attitude
• Ability to work well under pressure, calming and reassuring attitude
• Ability to multi-task and work to tight deadlines
• Can work independently and as part of a team.
• Can problem-solve and identify good solutions

Basic duties: Customer and Sales Support Representative

• Managing email communication in a time efficient manner
• Dealing with Quotes and Product conversions
• Special Sample projects as well as Delivery projects (opening orders etc)
• Assist the Customer Support team when needed in answering customer queries by phone, emails & live chat to the best of your knowledge, ensuring customer satisfaction with each conversation.
• Attending customer meeting remotely if needed with Account Manager
• Escalate major complaints when needed.
• Deal efficiently with processing orders and answer any customer queries.
• Any other administrative tasks required by management