Altro is a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport. Family owned and run, we ve been innovating for over 100 years with a clear purpose: to transform spaces and enhance people s emotional and physical wellbeing. We care about you, each other, and what we do. We re looking for an enthusiastic part time Outbound Customer Service Consultant to join our Customer Care Centre based in Letchworth Garden City, Hertfordshire. We are looking for someone to work 2 days a week (Thursdays and Fridays) as part of a job share. This is a proactive, customer focused role where you ll make outbound calls to prospective and existing customers, helping to secure new projects and book appointments for our field-based sales team. What you''ll be doing: Make outbound calls to nurture leads, track projects, and protect specifications Generate and qualify leads from multiple sources Book customer visits and appointments for our external sales team Follow up on marketing campaigns and convert opportunities Use our CRM system (Creatio) and social media tools to identify new business opportunities Maintain accurate data and share market insights with the wider business What we''re looking for: Experience in outbound calling and delivering exceptional customer service Ability to meet and exceed KPIs in a fast-paced environment Strong communication and negotiation skills Proficiency in Microsoft Office; CRM experience is a