Junior Technical Support Engineer (Hybrid working)An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications and Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line levelEnsure incidents are resolved in line with SLAsEscalate any unresolved issuesEnsure internal documentation is developed and maintainedLearning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledgeEx