Passionate about learning and inspiring others? This is your chance to lead innovative training solutions and empower teams to deliver outstanding customer experiences.About the RoleWe''re looking for a passionate and experienced Senior Learning and Development Adviser to join our People and Development team. In this role, you''ll play a key part in embedding a learning culture across Business Stream, ensuring colleagues have the skills and knowledge to deliver exceptional customer service.You''ll work closely with stakeholders to identify development needs and design, coordinate, and implement effective learning interventions. Acting as a trusted adviser, you''ll guide managers and teams to achieve their goals while championing continuous improvement and innovation in training delivery.What You''ll DoConduct training needs analysis and design targeted learning solutions.Facilitate engaging classroom and virtual training sessions.Keep induction programmes up to date and ensure smooth onboarding for new colleagues.Develop evaluation methods and report on ROI for all training activities.Build strong relationships with internal teams and external partners.Provide post-training support and coaching to embed learning.What We''re Looking ForA genuine passion for learning and development.Strong coaching skills and excellent communication abilities.Experience delivering classroom training and designing learning materials.Knowledge of customer systems and the water industry (or simila