Role: Head of Support ServicesBased: Waltham Cross with travel to other sitesRate: £40,000 - £50,000 pa depending on experienceStart Date: ASAPDuration: Permanent or temp to permHours: 37.5 hours Monday to Friday 9am 5.30pm on site every day Our client, a specialist domestic abuse charity, are seeking a compassionate, strategic, and experienced leader to take on the role of Head of Domestic Abuse Support. This role is central to the delivery and development of high-quality, trauma-informed services for survivors of domestic abuse. The successful candidate will lead their support teams, ensuring services are person-centred, inclusive and aligned with best practices and statutory requirementsSynopsis of duties:Oversee the day-to-day operations of domestic abuse support services, including refuge, specialist services, outreach and ISAS. Ensure services are delivered in a trauma-informed, inclusive, and culturally competent manner. Identify emerging needs and opportunities to enhance service delivery and expand support offerings. Contribute to the organisational strategy. Act as a Designated Safeguarding Lead (or Deputy DSL) where required. Line manage service managers, and specialist staff to ensure the delivery of high-quality, trauma-informed services that meet the needs of survivors. Foster a positive, supportive team culture with a focus on staff wellbeing, learning, and development. Hold monthly team meetings and quarterly reflective practice sessionsBuild and maintain str