Social network you want to login/join with:Porsche Retail Group have an excellent opportunity for a

Service Advisor

to work for one of the world’s most iconic brands and join the prestigious

Porsche Centre West London

. This impressive Centre is a state-of-the-art building with a Barista service coffee bar, close to public transport links, heavily subsidised parking and is located 5 minutes’ walk from Chiswick High Road, which is full of shops and restaurants.

Please note:

To be considered for this role, you must hold a full UK driving licence.

About the companyPorsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’

Top 100 large companies to work for in the UK

, as well as a

Top 5 company in Automotive

, and combine an outstanding working environment with great benefits and an extremely competitive package.

About the roleAs a Service Advisor, you will be responsible for:Advising potential, new and existing customers on which service, or maintenance, may be required to be performed on their vehicleProcessing customer vehicles for service and repair in accordance with the Workshop Standardisation ProcessProviding a quality ownership experience at all times whilst achieving Porsche Retail Group targets and working within internal and external compliance frameworks.About the responsibilities:In the role of Service Advisor, you will:Ascertain the customers’ automotive problems by listening to customer''s description of symptoms; clarifying description of problems; conducting technical visual inspections via the Direct Dialogue Bay; checking vehicle maintenance records; examining service schedules as appropriateTake bookings from walk in customers and upsell Services and accessoriesPrepare job cards for future bookings and ensure all relevant information is correct by a pre-call to the customerEnsure all keys to vehicles on site are processed through the ‘E-tag’ system highlighting any areas of concern to the Service Team ManagerPrepare service and repair estimates as per manufacturer labour operations, advising on routine maintenance / repair services requiredTrack the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised timePrepare invoices in the Dealer Management Systems (DMS) from the Integrated Workshop Information System (PIWIS) technical ‘write up’ and visual health check report and take payment from the customerConduct post service follow ups 24 hours after the customer has collected their vehicle to ensure customer satisfactionUpdate your job knowledge by participating in educational opportunities and reading manufacturers'' publicationsAchieve the Porsche Retail Group Experience accreditation within 18 months of commencing employment.About the rewardsFor the role of Service Advisor, the hours of work are Monday to Friday 8.30am to 6.30pm and 1 in 4 Saturdays 8.00am to 1.00pm.

There is a basic salary on offer ofup to £35,310 per annum, depending on experience, with an annual bonus of circa £5,000. You will also receive a fantastic benefits package, including:25 days holiday per year plus bank holidaysOption of a VW group vehicle at preferential leasing ratesPrivate Medical InsuranceLife InsuranceStaff preferential ratesEmployee Discounts ProgrammeEmployee Assistance ProgrammeHow to applyPlease note that eRecruitSmart is advertising the role of Service Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!

service advisor, customer support, motor, automotive, dealership, aftersales

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