Portfolio Payroll are currently working with an award-winning global SaaS business based in Central Manchester, who are looking for a Payroll Advisor to join them on a Permanent basis. This is an opportunity to be a part of the exponential growth of the most progressive and dynamic bureau in the UK, with amazing progression and development opportunities. You will be responsible for complex case management, working work within a team providing legally compliant advice and payroll assistance to clients to support the needs of the individual client and to highlight any options that are non-compliant. The role:Provide advice and guidance on payroll policies, procedures, and regulations via telephone and case management.Keep yourself up to date with changes in payroll legislation and best practices.To log all advice accurately on the internal Customer Relationship Management system, taking ownership of ongoing cases and their closure, within SLA.To provide clients with supporting information and documentation that will assist them in the advice provided.To present training and proactively supporting customers in how to get the best out of the company''s Payroll technology.To actively own cases to resolution, building rapport and relationships with clients.Assist clients with payroll audits, reviews, and compliance checks.About you:A customer focussed and can-do approach to resolve all customer issues in a timely manner. Keeping the customer informed of progress of their case throu