Operations Manager - Facilities Services Location: London (Hybrid - site visits required)Contract: PermanentSalary: Competitive + Car Allowance + Private Healthcare + Flexible Benefits About the Role We have an exciting opportunity for an experienced Operations Manager to join our Facilities Services division at NG Bailey, taking full ownership of service delivery, operational performance, and people leadership across a significant London portfolio. This is a high-impact leadership role, ideal for someone who thrives on driving operational excellence, developing high-performing teams, and maintaining outstanding client relationships. You''ll take operational responsibility for four major accounts - spanning whole-building maintenance to complex trading floor environments - as well as strategic oversight of our London Mobile Team, which delivers services across 35 demise contracts throughout the capital. You''ll be the driving force behind day-to-day operations, ensuring every contract we deliver meets the highest standards of safety, compliance, and client satisfaction. Key Responsibilities Leading, coaching, and developing a team of Contract Managers, creating a culture of accountability, high performance, and continuous improvement across all sites.Taking full operational ownership of a diverse London portfolio, ensuring consistent, compliant, and commercially sound service delivery.Acting as a senior point of escalation for clients, building trusted, long-term relationshi