Resident Engagement Officer (FTC) Location: Home Based, covering the West Salary: £36,000 per annum plus £3,715 car allowance Fixed Term Contract until 31st August 2027 It matters. So we re bringing it closer to home. Our customers have told us they want us to understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We need a Resident Engagement Officer, internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn t just gather feedback, but turns it into meaningful change for customers and neighbourhoods. This is your opportunity to work at the heart of our communities: building trusted relationships, amplifying customer voices, and helping shape the services we deliver every day. What you ll be doing You ll play a key role in making sure our customers feel heard, valued and able to influence decisions that affect the services we provide, their homes and communities. In this role, you will: Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups Turn customer feedback into clear, actionable insight that drives service improvements Support colleagues across the ..... full job details .....