Customer Service Manager / Bureau Manager

Senior Manager - Strategy Consulting (Public Sector) Join to apply for the
Senior Manager - Strategy Consulting (Public Sector) role at
LeapwiseSenior Manager - Strategy Consulting (Public Sector)Join to apply for the
Senior Manager - Strategy Consulting (Public Sector) role at
LeapwiseManaging Director at New Minds - helping management consultancies to scale through commercially impactful people strategy solutionsLeapwise is a strategy consultancy dedicated to helping public sector leaders achieve and sustain high performance. With a strong track record, we are a trusted advisor to both central and local government, having deep expertise in Policing, Criminal Justice, and Public Safety.We provide tailored strategy and planning services that provide senior leaders with the insights and guidance needed to execute their strategies, make wise investments that ensure value for money, enhance public services, and enable high performance in people. We are passionate about transforming businesses within the law enforcement community through insights and innovation, and as a team, we excel at inspiring workforces to thrive and perform through our expertise in leadership and organisational development.We truly live by these values, which we demonstrate through a flexible approach to client and colleague in-person interaction, support for training and coaching, as well as a 9-day fortnight for all employees.Our team equips the public sector with the data, evidence, and insight to transform performance and identify cost and resource optimisation opportunities. We also elevate public sector leaders by co-defining and designing new ways of working, systems, and incentives that will create high performance.We now have an opportunity for a Senior Manager to join Leapwise. This is an exciting role for an experienced consultant within the public sector to lead some of the highest profile and most complex challenges facing Policing, Justice, and Public Safety today, working alongside passionate and talented colleagues.As a Senior Manager in our team, you will be leading critical engagements providing advisory services to clients in the policing and justice sector around strategy, transformation, organisational development, culture, and leadership. You will also play a crucial role in contributing to the growth and development of the Leapwise business through mentoring other consultants and supporting business development activities.End to end leadership of client projects, providing detailed analysis, strategic input, and quality assurance to deliver the promised impact to clients.Reviewing and synthesising large amounts of complex data to inform your recommendations, applying your experience to make creative, practical, and thoughtful recommendations.Leading significant complex proposals, coordinating input across the organisation as required, with good awareness of commercial and delivery practicalities.Contributing to existing client accounts by developing client relationships, identifying and following up on sell-on and account development opportunities.Contribute to the strategy and vision of Leapwise and its offering, initiating and leading on internal projects to drive improvement.Managing and developing talented staff and building the overall capability of our consulting practice through mentoring, sharing expertise, and meaningful feedback.We are looking for people with previous experience of working within a management consultancy to support public sector clients
, with significant project management capability, and experience building relationships with, and influencing senior stakeholders.You will also bring exceptional consulting fundamentals, including strategic analysis capability, to support the mentoring and training of team members.Any experience consulting within policing, law enforcement, or justice would be desirable.The ability to identify problems, perform root cause analysis and present solutions within complex systems and environments.High levels of emotional intelligence and the ability to engage in conversations regarding sensitive topics.Strong analytical skills with the ability to use data to drive decision making and to help the team to deliver analysis effectively (including qualitative and quantitative).Commercial acumen with an understanding of pricing structures for consulting engagements and experience contributing to sales and business development processes.A passion for social impact and public sector work, as well as organisational development (culture change, leadership development, and diversity and inclusion).We truly live by these values, which we demonstrate through a flexible approach to client and colleague in-person interaction, support for training and coaching, as well as a 9-day fortnight for all employees.Like the rest of the team at Leapwise, you will benefit from a supportive and flexible working environment, which includes:- Performance related bonus tied to individual and firm performance.- Support for training, with coaching and personal development from experienced leaders.- A 9-day fortnight for all employees (we are also open to part-time working arrangements).- A great office, but with a range of home working options to fit your needs when you are not with clients.- Generous Maternity and Paternity leave packages.-31 days of annual leave pro rate, including bank holidays (this will increase by 1 day for each year of service, up to a maximum of 38 days).
Employment type
Full-time
Job function
Consulting and Strategy/PlanningIndustries
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