The CompanyA leading cultural and heritage organisation in Northern Ireland. Welcoming hundreds of thousands of visitors each year, this award-winning organisation is dedicated to preserving and sharing the region''s rich history, art and culture through inspiring exhibitions, collections and public programmes.The RoleAs a Visitor Experience Assistant, you will be one of the first points of contact for visitors, helping to create a warm, welcoming and engaging environment. No two days are the same, and you''ll play an important role in ensuring every visitor enjoys a safe, informative and memorable experience.Working across a variety of public-facing areas, you will actively engage with visitors, provide information on exhibitions and events, support income generation initiatives and contribute to the smooth day-to-day operations.Key ResponsibilitiesDeliver a consistently high standard of customer service to visitors of all ages and abilities.Welcome visitors, provide directions and answer queries in a friendly and professional manner.Share knowledge of exhibitions, collections and events, helping visitors make the most of their experience.Promote museum memberships, donations, retail opportunities and visitor services where appropriate.Assist with the delivery of talks, tours, educational activities and public programmes.Support group visits, schools and organised events.Operate admissions, booking or EPOS systems where required.Process cash and card payments, reconcile ..... full job details .....