18Recruitment are working with a well established Residential Estate Agency and Property Management company. They are currently going through large growth plans and are seeking a highly experienced Lettings Manager, either someone who is a Property Management wanting a set up in career, or an already working Lettings Manager. Salary will be based on experience. This position gives huge potential with a forward thinking company. Key Responsibilities Oversee daily operations of the lettings team, ensuring high levels of customer satisfaction. Communicate effectively with clients, addressing inquiries and providing property information. Manage administrative tasks, including documentation and record-keeping. Utilise multilingual skills to assist diverse clientele and enhance service delivery. Organise and prioritise workloads to meet deadlines and achieve sales targets. Collaborate with team members to develop marketing strategies and improve service offerings. Manage tenant communications, addressing inquiries and resolving issues promptly while maintaining excellent phone etiquette. Prepare and manage budgets, monitor expenses, and ensure financial targets are met. Train, supervise, and mentor staff members in administrative tasks and customer service best practices. Collaborate with maintenance teams to coordinate repairs and improvements efficiently. Oversee the day-to-day operations of multiple properties, ensuring they are well-maintained and compliant with regulations. D