Establish Tour Operator Group with different specialist brands is now seeking an experienced Operations Consultant to join their team working partly in their Birmingham city centre office and partly from home. You will play a key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners. This is primarily a Mon-Fri office hours role, but some flexibility is needed to cover outside normal office hours. Salary is circa 25k pa dependent on experience JOB SUMMARY: A key role in contributing to the smooth-running of the Operations department with specific responsibility for assigned tours; providing an exemplary pre and post-sale service to our customers and maintaining professional working relationships with our supplier partners.Within the assigned product portfolio, responsibilities include; Control room allocations and release datesManage additional services and special requests relating to bookingsTimely completion of client flight requestsProvide high quality and timely communication, manifests and other documentation to all agents and suppliersAssist in writing accurate and articulate customer itinerariesArrange ticketing and boarding passes for all customersDispatch all travel documentation to customers on time.Execute all communication in a clear and timely manner ensu