Your new company You will be joining a large and established housing provider operating across the West Midlands. The organisation is committed to delivering high-quality services, achieving value for money and continually improving the experience of its customers and communities.Your new role As Contracts Manager, you will take responsibility for the effective management of key grounds maintenance and cleaning contracts. Grounds maintenance contract experience is essential, while experience of managing cleaning contracts would be advantageous.You will oversee contract performance, procurement activity, financial processes and budgets exceeding 1 million. You will ensure services remain compliant with contractual requirements and relevant internal and external regulations, while delivering value for money for the organisation and its customers.The role will also involve:Analysing customer feedback and developing improvement action plansOverseeing customer complaints and service feedbackWorking closely with customer groups and internal stakeholdersManaging both direct and indirect reportsReporting and presenting to senior management and internal teamsManaging contract risks and business continuity plansMonitoring budgets, expenditure and wider financial processesDriving service improvements and improved customer satisfactionWhat you''ll need to succeed To succeed in this role, you will need:Essential experience managing grounds maintenance contractsExperience managing ..... full job details .....