Customer Service Advisor / AdministratorLocationNottinghamSalary 24,000 - 25,000 per annumJob TypeFull-Time, PermanentHours40 hours per week Monday to Friday, 8:30am - 5:00pm (30-minute lunch break) Occasional overtime may be required, including weekend work.About the RoleWe are seeking a motivated and enthusiastic Customer Service Advisor / Administrator to join a busy and growing team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment where no two days are the same. As the first point of contact for customers, you will be responsible for managing enquiries, resolving issues, and delivering exceptional customer service across multiple communication channels. The successful candidate will be a positive team player with strong communication skills and a proactive approach to problem-solving.Key ResponsibilitiesRespond to customer enquiries via telephone, email, social media, and live chat.Ensure all customer queries are answered promptly and professionally.Manage customer returns, refunds, exchanges, and replacements.Maintain excellent customer service standards and work towards achieving departmental targets.Proactively identify issues and implement effective solutions.Manage customer accounts and provide an efficient end-to-end service.Strive to achieve first-contact resolution wherever possible.Monitor customer reviews and resolve any outstanding issues professionally.Update internal systems and databases accurately.Liaise with othe