Local Authority | £21 per hour | Temporary | London
Join a busy local authority team tackling a backlog of Penalty Charge Notices (PCNs). This Appeals & Information Officer role offers immediate start for an organised administrator with strong customer-facing skills.

Key Responsibilities:

• Review and process PCN appeals, ensuring compliance with statutory guidelines.
• Handle public enquiries via phone, email, and post with clear, professional communication.
• Maintain accurate records on case management systems and meet tight deadlines.
• Collaborate with officers to deliver fair, consistent outcomes on appeals and information requests.

• Experience in appeals processing, customer service, or local government administration.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage high-volume workloads.
• IT literate with proficiency in MS Office or similar.

• Competitive hourly rate of £21.52 (PAYE or umbrella options).
• Full-time hours (37.5 per week, Mon-Fri).
• Opportunity to gain public sector experience.