Service Desk AnalystManchester3 Months 19.33 (Umbrella)As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about how to best resolve issues and fulfil peoples'' needs. You will be part of a dedicated team who makes technology less intimidating for our colleagues and ensures that IT continues to enable the pursuit of knowledge and learning. The work is varied throughout the year and primarily involves answering telephone calls as well as working in the In-Person IT Support Desk and dealing with self-logged tickets.The PersonThe successful candidate should:Like talking to people, listening with empathy and taking the time to get at the heart of what might be the challenge for someone.Be adept at identifying, gathering and validating customer needs.Be proficient in everyday desktop software.Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing is overlooked.Communicate effectively in person, on the phone, and via emailsPossess an aptitude to solve problems and think on their feet but is also not afraid to ask for help to decide on the best course of action.Enjoy being part of a collaborative team where work and knowledge are shared, and everyone supports each otherBe passionate about working in a diverse and inclusive environment where our values inform decisions and behaviours.What are the