Sue Ross Recruitment is delighted to be recruiting on behalf of a well-established and successful Sheffield-based business for a Receptionist / Customer Support Agent. This is an excellent opportunity for a professional, customer-focused individual who enjoys working in a varied role where no two days are the same. Acting as the first point of contact for visitors, customers, and suppliers, you will play a key role in ensuring the smooth day-to-day running of the office while providing outstanding customer support across the business. Key Responsibilities Answering and directing incoming calls to the appropriate departments and individuals. Welcoming visitors and ensuring a positive and professional first impression. Managing visitor sign-in procedures and issuing visitor badges in line with security protocols. Responding to customer and visitor enquiries via phone and email. Processing customer orders accurately using internal systems. Producing sales, order book, and other business reports as required. Providing administrative support to customer service and wider business teams, Managing office stationery supplies, monitoring stock levels and placing orders when required. Handling incoming and outgoing post, including franking mail and arranging courier collections. Receiving deliveries and ensuring parcels and correspondence are distributed appropriately. Maintaining voicemail messages, particularly during holiday and business closure periods. Coordinating internal ..... full job details .....