The Chelsea Harbour Hotel is seeking an

experiencedenthusiastic, customer orientated, passionate

Duty Manager.

As Duty Manager your key responsibilities include:To deal efficiently and courteous with any guest enquiries or complaints. Follow-up and ensure guest satisfaction and communicate issues to managementSupervise all aspects of front office operations and ensure that correct procedures are followedTo be familiar with all Reception tasks and ensure smooth running of front deskTo complete an accurate handover of daily events from one shift to the next, ensuring that all details are communicated and followed-upAssume responsibility for the overall hotel at times when senior managers are not in houseAssume responsibility for handling all accident and incident reports and logging and communication of the correct and precise informationKnowledge of policies and procedures and legal requirementsPromoting and selling hotel facilitiesPositive attitude to up-selling and other such programsMaking sure that guest privacy is maintained at all times

We offer a benefits package including:Social Events, Wellbeing and Team ActivitiesTraining and developmentCash Health Plan cover option availablePension Salary Sacrifice SchemeCareer development and salary reviewsInterest free Season Ticket Loan Scheme1 Volunteer Days per year (fully paid and in addition to your annual leave)Complimentary meals prepared for you by our chefsLength of Service related holiday schemeMy Millennium discount perksDiscount on Accommodation worldwide and 50% Food and Beverage OutletsLife AssuranceRecommend a Friend Schemeand many more

About the HotelThe Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary Kings Road. All of the hotels luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.

About the GroupMillennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.We are an equal opportunities employer.In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

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