Customer Service Manager 40,000 - 45,000 per annumDartfordMonday-Friday 9am-5pm25 days holiday + bank holiday, closing office over Christmas, parking on site, pension scheme, free lunch Are you a dynamic leader with a passion for customer service? Do you thrive in a fast-paced environment where your skills can shine? If so, we have the perfect opportunity for you!What You''ll Do:As our Customer Service Manager, you will be the driving force behind our customer service operations. Your responsibilities will include:Leading and mentoring a team of dedicated customer service representatives.Developing and implementing customer service strategies that align with our company goals.Ensuring high levels of customer satisfaction through effective communication and problem-solving.Analysing customer feedback to continuously improve our services.Collaborating with other departments to address customer needs and streamline processes.What We''re Looking For:Proven experience in a customer service management role, ideally within the manufacturing sector.Strong leadership skills with the ability to inspire and motivate a team.Excellent communication and interpersonal skills.A strategic mindset with a focus on customer satisfaction and retention.Proficiency in CRM software and Microsoft Office Suite.Why You''ll Love Working Here:Competitive Salary: Earn between 40,000 to 45,000 annually.Contract Type: Permanent position, offering stability and growth.Full-Time Hours: Enjoy a structured wor