Customer Relations Manager x 3 Elderly Living Permanent Birmingham North and South Competitive base salary plus commission Monday to Friday Job Summary Our client have a Group of Private Care Homes across the Midlands they require 3 Customer Relations Managers for their properties across Birmingham . These are premium brands, you will be part of a team that values empathy, dedication, and professionalism. The business provides a warm and welcoming home for their residents. You will be responsible for: As a Customer Relations Manager, you ll collaborate closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals. Ensuring occupancy, average weekly fee and funding mix targets are met at the care home through the creation and implementation of effective localised tactical marketing plans. You will be handling all enquiries to the home, for their conversion to a sale and completing the customer transaction including the effective negotiation of fees and signing of contracts. The role will require you to attend the care home, present at meetings, deliver training workshops and identify, build up, train and motivate the team within the care home to achieve targets. Your sales and marketing expertise will be essential in driving occupancy in their homes, planning and executing external events. You will have: Proven experience in business development, sales, or a similar