Our client a leading UK-based, family-run company known for our customer-first approach and commitment to quality. Recently recognised as a Great Place to Work, are looking for a Customer Resolution Specialist to join their Norwich-based team.This full-time role (Monday-Friday, 37.5 hours/week) involves handling customer queries, managing accounts, reviewing service charges, supporting audits, and processing CCTV requests. Full training is provided value attitude and problem-solving skills over industry experience.Key ResponsibilitiesSet up and manage customer accounts and permits.Respond to queries with empathy and professionalism.Support audits, data accuracy, and site integrity.Process service charges and appeals fairly.Handle CCTV requests in line with GDPR.Maintain accurate records and collaborate across teams.Skills and RequirementsStrong communication and problem-solving skills.Comfortable with Microsoft 365 and handling sensitive data.Team player with a calm, customer-focused approach.Full UK driving licence (occasional site visits).What You Will ReceiveCompetitive salary of £25,000-£27,000 per annum, based on experience (discussed at interview stage).33 days of annual holiday leave per year (inclusive of public bank holidays).Additional day off for your birthday each year.Top Tier Package with Perkbox, our Reward and Recognition Platform.Life assurance cover scheme with Canada Life (£25,000 payable benefit).Fantastic Wellbeing and Employee Assistance Programme provid