Business Process Improvement Manager (12 Month FTC)

Salary: -80,000 Per Annum

Location: Luton, Head Office

Working Hours: Monday - Friday, 09:00 - 17:30

What you will be doing:

• Lead the review, redesign and continuous improvement of business processes across the organisation to improve efficiency, consistency and service delivery.
• Reduce manual work, duplicate processes and reliance on spreadsheets by embedding standardised ways of working and maximising use of business systems (particularly Pyramid).
• Develop and maintain process documentation, SOPs and governance frameworks to ensure clear ownership, version control and compliance.
• Work with stakeholders across the business to gather requirements, facilitate workshops and implement process improvements that support growth and operational excellence.
• Drive system adoption by coordinating user testing, training, communications and post-implementation reviews to ensure changes are successfully embedded.
• Manage and develop a Business Analyst, oversee an improvement backlog, and report progress, risks and benefits to senior leadership.
• Improve data quality, accountability and process compliance by establishing clear ownership, governance and continuous improvement practices.

Who we are looking for:

• Significant experience in business process improvement, operational transformation or organisational change
• Strong business analysis, requirements gathering and process mapping experience
• Experience developing SOP, control and document-governance frameworks
• Experience leading system adoption, optimisation or implementation activity
• Experience managing people, projects and senior stakeholders
• Social, supported or wider housing-sector experience (Desirable)
• Experience of housing management or other business-critical operational systems (Desirable)
• Lean, Six Sigma, Business Analysis or recognised project/change qualification (Desirable)

Skillset:

• Strong facilitation and workshop leadership
• Clear, accessible writing and rigorous documentation
• Confident stakeholder management and constructive challenge
• Analytical thinking, root-cause analysis and practical problem solving
• Ability to prioritise competing demands and sustain delivery
• Collaborative approach with respect for technical and operational boundaries

What you''ll receive:

• Salary - -80,000 Per Annum
• Simplyhealth Package
• Blue Light Card
• Cycle to Work Scheme
• Employee Referral Scheme