Customer Service Manager HousebuilderI m currently working on an exciting opportunity for an established housebuilder looking to appoint an experienced Customer Service Manager to lead their regional customer care function.This is an excellent opportunity for someone with a background in housebuilding who is passionate about delivering an outstanding customer experience, resolving issues effectively and maintaining high standards throughout the customer journey.The RoleAs Customer Service Manager, you will take responsibility for the regional customer care operation, leading a team to ensure customers receive a professional, responsive and high-quality service following the purchase of their new home.Key responsibilities will include: Leading, motivating and developing the regional customer service team and maintenance technicians.Managing customer complaints, escalations and aftercare issues through to satisfactory resolution.Overseeing defects, remedial works and maintenance activities, ensuring these are completed efficiently and to the required standard.Working closely with construction teams, site managers and subcontractors to resolve issues and improve build quality.Ensuring compliance with relevant industry standards, customer care regulations and company procedures.Monitoring customer satisfaction, service performance and KPIs, identifying opportunities for continuous improvement.Supporting pre-completion inspections and the customer handover process.Maintaining ..... full job details .....