Job Title: Resident Liaison OfficerLocation: SloughSalary: UP TO 31K per annum PLUS van and fuel cardSector: Social Housing MaintenanceMUST HAVE RLO EXPERIENCE AND clean driving lisenceCurently looking for a Resident Liaison Officer to join our team covering the SLOUGH AREAAccountabilities/Responsibilities:Supporting and encouraging an effective partnering relationship between the client, resident, and contractor.Maintaining a timely and accurate system of correspondence and contract paperwork with residents.Implementing and maintaining process and controls to meet client requirements.Acting as the point of contact between the contractor, site team and resident in relation to progress of works.Maintain a high level of customer care within the contract/site by providing guidance and direction.Manage the complaints procedure ensuring clients timescales/targets are achieved and exceeded.Build customer confidence through communication and building relationships.Identify tenant''s individual needs and act and influence in accordance with difference whilst protecting the business commercially.Prepare and attend resident functions from forums to open daysBehaving in a manner which sets an example to others and promotes a positive attitude and environment within your team and the wider business.Collating and acting on customer satisfaction surveys.Follow project governance, group policy and standard operating procedure.Ensure IT systems are fully up to date at all times, following si