Service Delivery Manager / IT Service Desk Manager Lead a busy IT Help Desk, drive IT Support Engineer performance against SLAs and champion excellent customer service. This hands-on role also provides technical expertise on IT support issues and projects while working closely with senior leadership. If you''ve also worked in the following roles, we''d also like to hear from you: IT Service Delivery Manager, IT Service Manager, IT Support Manager, Service Operations Manager, IT Operations Manager, Managed Services Manager, Technical Service Manager, Service Desk and Support Manager SALARY: £45,000 - £55,000 per annum (depending on experience) LOCATION: Covent Garden, London (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 08:30 to 17:30 JOB OVERVIEW This is an opportunity to lead a busy IT support operation, raise service standards and make a visible impact on customer experience. The Service Delivery Manager / IT Service Desk Manager will oversee the Help Desk and IT Support Engineers, driving ticket resolution against SLAs and professional standards at client sites. Working closely with the MD and Technical Account Manager, the Service Delivery Manager / IT Service Desk Manager will provide technical expertise on general IT support issues and IT projects. The Service Delivery Manager / IT Service Desk Manager will also lead service reporting, escalations, customer relationships and continuous improvement. DUTIES Your duties as the ..... full job details .....