Consula is working with a housing-focused organisation to recruit a compassionate and proactive Tenancy Support Officer. This is a client-employed role, with the successful candidate joining the hiring organisation directly.This position is ideal for someone who is motivated by helping people sustain safe, stable and positive homes. You will work directly with tenants who may be facing a range of practical or personal challenges, providing clear guidance, building trust and helping them access the support needed to maintain their tenancy.The role combines person-centred support with practical case coordination. You will work alongside tenants, colleagues, landlords and partner agencies to identify barriers, agree realistic goals and help people move towards greater independence.About the roleAs Tenancy Support Officer, you will manage a varied caseload and provide tailored support to tenants at risk of tenancy breakdown, arrears, isolation or other housing-related difficulties. You will take time to understand each person''s circumstances, create practical support plans and review progress regularly.You will be confident communicating with people from different backgrounds and able to remain calm, respectful and solution-focused when situations are complex. You will also maintain accurate records, recognise when concerns need to be escalated and work in line with relevant safeguarding, confidentiality and organisational procedures.The successful candidate will be comfortable ..... full job details .....