2nd Line Engineer - Managed ServicesMaidstone, KentHybrid/Flex working (Remote for now)Up to 34K We''re looking for a 2nd Line Support Technician who enjoys digging deeper, solving real problems, and making a genuine impact for customers. You''ll be the bridge between first-line fixes and third-line expertise-owning complex issues, working directly with users, and keeping systems running smoothly. This is a hands-on role where no two days are the same: one minute you''re resolving escalated tickets, the next you''re supporting on-site, learning new tech, or contributing to service improvements. You''ll join a collaborative team that values curiosity, clear communication, and doing things properly.If you like responsibility, variety, and room to grow, you''ll feel at home here.Essential background:2+ years in a 2nd line IT support roleStrong Active Directory, Microsoft 365, and Windows Server experienceSolid Windows, networking, and troubleshooting skillsConfident communicator with a customer-first mindset