Position: Assistant Head of Property Management Location: Jesmond, NE2 Employment Type: Full-time Salary: £37,000 per annum with Quarterly bonus About the Company Our client is a market-leading Estate, Lettings and Property Management Agency dedicated to delivering outstanding service to Landlords, tenants, and our wider client base. They pride ourselves on professionalism, exceptional customer care, and maintaining the highest industry standards. They have a rare and exciting opportunity as they are now seeking a highly experienced and motivated Assistant Head of Property Management to support our Property Management Department. The Role Reporting directly to the Head of Property Management, you will play a key leadership role in the daily operations, service delivery, and performance of the department. As the first point of escalation for staff and client issues, you will guide, support, and develop the team while ensuring that service excellence remains at the forefront of everything we do. Key Responsibilities Include: Acting as the first point of contact for all team escalations and HR-related queries Reporting to the Head of Department (HOD) on departmental performance, operational issues, and progress Overseeing daily operations in partnership with the HOD, including daily Property Management duties where required A portfolio of properties dealing with pro-active and reactive maintenance Delivering exceptional customer service to drive client retention and positive re