Customer Services Coordinator Location: Hatfield, Hertfordshire, AL9 5JN Contract: Full time, permanent Salary: £27,000 - £28,000 DOE Hours: Monday to Friday Overtime: Paid Holidays: 21 increasing to 27 with service plus public holidays We are Mulmar, we are growing and we want you! With more than 30 years experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers. With a recent internal promotion, we are recruiting a customer service co-ordinator to join our busy and expanding team supporting our customers, responding to breakdowns and arranging planned maintenance services. In this role, you will be responsible for: • Receiving incoming customer service requests and enquiries. • Responding to customer service calls. • Logging service requests into our Management Information System, ensuring that call details are accurate and reflective of call type. • Planning and allocating customer reactive callouts to field based engineers. • Prioritising, scheduling and recording service engineer activities. • Monitoring and following up requested information - liaising with customers, service engineers and sales teams. • Escalating major issues to managers. To be successful in this role you should have: Essential Experience: • Experience in customer services or office administration envir