We are recruiting for a client based in Crawley, Hours are Monday- Friday (Apply online only This is on site, no hybrid working Minimum 10 years experience at General management/Directorship level in Freight Forwarding The Operations manager is accountable for various aspects of the business. The position will require a heavy reliance on strong and current operational expertise in all aspects of the operation including the warehouse. The Operations manager is responsible for the company s performance, sustainable growth, and efficiency. They will also require a sound knowledge of finance as well as sales. The role requires a very strong desire to deliver high levels and standards of customer service both internal and external. Duties Include: Ensuring the business is run in accordance with the directives of the Directors Responsible for business operation performance and results, ensuring sustainable growth and profitability. Active involvement in profitability from the operations department (Forwarding and warehouse) Active responsibility to ensure operators are compliant to all areas including and HandS, quality assurance, airside operators and IATA inline with compliance and senior management. Responsibility to evaluate each customer s worth and act accordingly Maximise staff resources and effectiveness (drive efficiency and optimisation) Develop a culture of continuous improvement while building a strong relationship with relevant parties both internal and external. Co