Head of Service DeskBuckinghamshire Hybrid working (3 days in the office) PermanentC 90,000, annual bonus and benefits Are you an experienced Service Desk leader who thrives in fast-paced environments and enjoys building high-performing teams? We''re partnering with a successful and growing technology services organisation to find a Head of Service Desk who will take ownership of the entire support operation across 1st, 2nd and 3rd Line teams. This is a fantastic opportunity for someone who enjoys balancing people leadership with operational excellence. You''ll be responsible for driving service performance, developing leaders, improving customer outcomes and ensuring the Service Desk operates efficiently every day. The Role You''ll lead a multi-level Service Desk function, overseeing team performance, service quality, resource planning and continuous improvement initiatives.Key responsibilities include:Leading and developing Service Desk Team Leaders and technical teamsDriving SLA performance and customer satisfactionManaging service demand, workload and ticket backlogsActing as a senior escalation point for critical incidentsUsing operational data and reporting to drive performance improvementsCreating a culture of accountability, collaboration and continuous developmentIdentifying opportunities to improve processes, tooling and service delivery. About You We''re looking for an established Service Desk leader who can demonstrate:Experience leading Service Desk operations ..... full job details .....