Job Role: 1st Line Network Support Engineer Location: Manchester (Hybrid) Salary: Up to £30,000, plus an excellent benefits package The Opportunity for you If you re early in your networking career and want to join a service provider where you ll get real exposure to live networks rather than just logging tickets, this could be a good step. The business is growing and continuing to invest in its network capability. They re expanding their national fibre rollout, building on an existing owned dark fibre and fixed wireless estate, and improving how the network is monitored, supported and communicated to customers. There s a strong focus on reliability, visibility and automation, alongside delivering a consistently high level of service. They re growing the network team due to demand and are looking for people who are keen to learn, take responsibility, and build a career in networking. The Role As a 1st Line Network Support Engineer, you ll be the first point of contact for customers and partners when issues arise, playing a key role in keeping services running smoothly and customers informed. You ll handle inbound faults, queries and service requests, making sure everything is logged accurately and worked within agreed SLAs. A big part of the role involves monitoring customer and network assets, responding to alerts, and carrying out initial troubleshooting across connectivity, LAN, WLAN and VoIP services. You ll deal with common network issues such as basic LAN a