Customer Journey Manager (Business Analyst) - Trade Finance - 12 months - London/Edinburgh We are seeking an experienced Customer Journey Manager/Business Analyst with strong Trade Finance domain knowledge to join a major UK banking group on a 12-month hybrid contract based in London or Edinburgh. The successful candidate will map, design, and improve end-to-end customer journeys across Trade Finance products, working closely with Product, Architecture, Engineering, and client-facing teams to shape a modern, API-led Trade proposition. Key Responsibilities: Support end-to-end mapping of customer journeys across Trade Finance products, including Documentary Trade (Letters of Credit, Guarantees, Collections) and Open Account (Supply Chain Finance, Receivables Finance) Identify pain points, inefficiencies, and opportunities for digital and API enablement across existing journeys Define "as-is" and "to-be" journeys aligned to client needs and wider business strategy Embed client journeys into product design, API scope, and the delivery roadmap Collaborate with business, coverage, and client teams to validate journeys and gather feedback Work closely with Trade Lab and Engineering teams to define and shape Trade API strategy and use cases Work with product teams to prioritise API-led capabilities, including LC APIs, SCF, and Receivables Translate business requirements into architectural and design artefacts Support RFPs, vendor onboarding, and solution evaluation activities ..... full job details .....