Desktop Support Engineer (Part Time)Term 6 MonthsHourly Rate: 35 per hour, 22.2 hours per weekPart-Time (Tuesday, Wednesday and Thursday)Location: Somerset (On Site) Role Summary- In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth. Responsibilities:Serving new commercial sites (customer sites) in regard of network installation and site connectivity.Supporting commercial sites in their needs in regard of workplace support and IT issues.Providing IT and workplace support to ARABELLE SOLUTIONS''s locations in a specific regionAct as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.Respond to issues over the phone, via email, in person, or through online chatsDetermine the best troubleshooting solutions or processes based on the issue and details provided by customer Walk customers through troubleshooting and problem-solving processesFocal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity.Maintain/resolve all open incide