Area Manager

Location: Harrow, North West London
Salary: -65,000 per annum
Hours: Full-time, 37.5 hours per week
Contract: Permanent

About the Role

We are recruiting an experienced Extra Care Area Manager to oversee a portfolio of six care and housing services across Brent and Harrow.

This is a senior management opportunity for someone with a strong background in older people''s care, extra care housing, domiciliary care or similar community-based services. You will take responsibility for the overall performance, quality and development of the services, supporting local managers and ensuring people receive safe, reliable and person-centred care.

You will lead and develop a team of Registered Managers and senior staff, providing clear direction, operational support and guidance. Working closely with housing partners, local authorities, health professionals and other stakeholders, you will help maintain effective services while promoting independence, choice and a good quality of life for the people supported.

The role will initially focus on six services across Brent and Harrow, with some flexibility to provide management support to other services across London, Essex and surrounding areas as required.

Key Responsibilities



Operational Leadership and Management

• Provide overall leadership and operational oversight across six extra care services.

• Manage, support and develop Registered Managers and senior management teams.

• Monitor service performance, staffing levels, care delivery and management standards.

• Ensure services are properly staffed, with effective recruitment, retention and workforce planning.

• Hold regular management meetings, supervisions and performance reviews.

• Support managers in resolving operational challenges and maintaining consistent standards.

• Take part in an on-call rota and provide guidance during emergencies and service issues.

Quality Assurance and CQC Compliance

• Maintain high standards of care and ensure services meet CQC regulatory requirements.

• Oversee quality audits, compliance checks and service improvement plans.

• Monitor care plans, risk assessments, medication procedures and service user records.

• Ensure safeguarding concerns, incidents and complaints are investigated and managed appropriately.

• Review audit findings and ensure managers take action where improvements are needed.

• Prepare quality reports and contribute to contract monitoring meetings with commissioners.

• Promote a culture of accountability, continuous improvement and safe practice.

Service User Experience and Person-Centred Care

• Ensure individuals receive personalised care that reflects their needs, choices and preferences.

• Promote independence, dignity, privacy and choice through a reablement-focused approach.

• Ensure support plans are regularly reviewed and reflect changing needs.

• Encourage meaningful activities and opportunities for people to remain active within their communities.

• Maintain positive relationships with families, advocates and external professionals.

• Ensure individuals are supported to make decisions about their own care and daily lives.

Partnership Working and Service Development

• Build strong working relationships with housing associations, local authorities and health professionals.

• Work collaboratively with housing partners to maintain safe, welcoming and well-managed schemes.

• Oversee referrals, assessments, admissions and allocation of available accommodation.

• Monitor service delivery against contractual requirements and agreed outcomes.

• Identify opportunities to improve services and strengthen relationships with commissioners.

• Ensure accommodation, communal areas and equipment are maintained to appropriate standards.

Staff Development and Performance

• Lead, motivate and support managers and wider care teams.

• Ensure staff receive appropriate induction, supervision, training and development.

• Monitor staff performance, attendance, reliability and competence.

• Address performance concerns and support managers with formal employee processes where required.

• Promote effective communication and a positive working culture across all services.

About You

You will be an experienced care manager with the ability to oversee multiple services, lead senior teams and maintain high standards across a varied care portfolio.

You will ideally have:

• At least four years'' management experience within adult social care or a related service.

• Experience in extra care, domiciliary care, residential care or services supporting older people.

• Experience managing and developing Registered Managers or senior care teams.

• A strong understanding of CQC regulations, safeguarding and quality assurance.

• Experience managing contracts, budgets and service performance.

• A background in carrying out audits and implementing service improvement plans.

• Excellent leadership, communication and organisational skills.

• The ability to manage competing priorities and make effective decisions under pressure.

• Confidence working with local authorities, housing providers and other external stakeholders.

• A person-centred approach and a genuine commitment to improving the lives of the people supported.

• A relevant degree-level qualification or equivalent.

Previous experience as a Registered Manager would be advantageous. A relevant professional qualification in health or social care is also desirable.

A full driving licence and access to a vehicle would be useful, although the services can also be accessed by public transport.

What Is on Offer?

• Salary of -65,000 per annum.

• Permanent, full-time position.

• 25 days annual leave plus 8 bank holidays.

• Paid birthday leave following successful completion of probation.

• Pension scheme with employer contributions.

• Paid on-call allowance.

• Employee counselling and wellbeing support.

• Access to staff discounts and additional benefits.

• A senior leadership position overseeing multiple services across North West London.

Apply Today

If you have experience leading care services, managing senior teams and driving quality across multiple locations, we would be interested in hearing from you.

Premier Recruitment Solutions acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer, and all applications will be assessed solely on merit. INDHEAL