About Us: Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work. And it doesn''t stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential. Role Purpose: As Energy Finance Manager for the Heat Network at Residential Management Group (RMG), you will manage external billing agents and facilitate the collection of debt. You will ensure customer queries are responded to efficiently and accurately regarding outstanding debt and billing arrangements as well as financial management and reconciliation of the heat network funds Where is the role based? You''ll be working full time at our offices in Hoddesdon, EN11 0DR Key Responsibilities: Respond to customer queries about the financial position of their district heating accounts. Liaise with billing providers regarding tariff setting and debt recovery. Facilitate the transfer of debt from the billing agent into RMG''s processes. Attend meetings with key clients to discuss ongoing issues and plans for resolution. Provide training and coaching to colleagues around the completions processes. Offer an escalation path to assist internal and external customers with complex queries/problems. Fo