Are you an experienced customer service leader who thrives on building high-performing teams and delivering exceptional customer experiences?We''re partnering with a well-established, growing commercial business that supplies innovative products to organisations across the UK. With a strong reputation for customer service and a commitment to responsible business practices, the company continues to invest in its people, technology and long-term growth.As Head of Customer Service, for a 12 month fixed term contract, you''ll lead a customer-focused team, oversee day-to-day operations, and drive continuous improvements across customer support, order processing and sales support. This is a hands-on leadership role where you''ll work closely with multiple departments to ensure an outstanding customer journey from enquiry through to delivery.Salary Expectations: £45,000 - £55,000 per annum (dependent on experience) + benefitsWorking Hours: 8:30am - 5pmLocation: Worcester (5 days a week in the office)The RoleYou''ll be responsible for leading and developing the customer service function while ensuring operational excellence across the business. You''ll create a positive, high-performing culture, improve processes, and collaborate with internal teams to deliver an exceptional customer experience.Key ResponsibilitiesLead, coach and develop the Customer Service team, creating a positive, customer-first culture.Set objectives, monitor performance and carry out regular quality reviews ..... full job details .....