Head of Operations - Repairs and DLOLocation: East London Rate: 700 per day (Inside IR35 - Umbrella) Contract: 3-month rollingThe OpportunityWe''re working with a London-based housing provider to appoint an experienced Head of Operations to bring grip, pace, and accountability to a busy repairs and DLO function.This is a high-impact, hands-on leadership role. You''ll act as a key support to the operational lead, bringing structure to day-to-day delivery while driving performance across frontline teams.The RoleAct as a senior operational lead across the DLO and repairs serviceProvide direct support and oversight to frontline management and trade teamsTake control of casework, escalations, and service issuesDrive improvements in productivity, proactivity, and workforce performanceStrengthen health and safety compliance and cultureEmbed better use of systems, processes, and operational controlsTackle behavioural and performance challenges with confidenceBe a visible presence on the ground - credible with operatives and managers alikeAbout YouProven track record leading repairs / DLO operations in a housing environmentBackground in the trades or someone who has come up through operational deliveryStrong track record of stabilising underperforming servicesComfortable managing complex, high-pressure operational environmentsConfident challenging poor performance and driving accountabilityHands-on, pragmatic, and able to build trust quickly with frontline teams