Ready to lead customer success for a fast-growing, AI-driven SaaS innovator?

Do not wait to apply after reading this description a high application volume is expected for this opportunity.A leading SaaS company, leveraging AI and automation, are seeking a Customer Success Lead to scale its customer success function. This strategic yet hands-on role drives enterprise customer retention, adoption, and expansion while building a high-performing team. The company is expanding rapidly across global markets.The candidate will need deep expertise in SaaS customer success frameworks, financial acumen, and C-suite influence. Key skills include driving upsell/cross-sell, designing customer health scores, and leveraging tools like Gainsight or custom dashboards. Familiarity with AI tools and global market expansion is a plus.Responsibilities include leading revenue expansion, mentoring Customer Success Managers, aligning with Sales, Product, and Marketing, and owning the Customer Success PandL. The candidate will establish repeatable processes for onboarding, renewals, and advocacy, using data-driven insights to enhance customer outcomes.The ideal candidate excels in stakeholder management, storytelling, and crisis resolution, with a passion for customer advocacy and operational excellence. SaaS experience is a bonus.The role is predominantly remote, with 1-2 days in their Central London office.Apply below to shape customer success for an AI-native, high-growth company.