Job Specification

Visit Hitchin is the Business Improvement District (BID) for Hitchin, working to promote, enhance, and develop the town centre. We are seeking a highly organised and proactive Business Manager to oversee the day-to-day management of the BID, ensuring financial control, HR compliance, effective administration, and adherence to corporate governance requirements. The Business Manager will report directly to the Board and act as the primary operational lead for Visit Hitchin.Job Title : Business ManagerReporting to : Visit Hitchin Board of DirectorsHours : 22.5 – 25 hours per weekSalary : £24,000 - £26,667 per yearContract : Fixed Term to March 2029 (Subject to probationary period)Location : Hitchin, HertfordshireKey Responsibilities

Financial Management – manage BID finances using Xero, including budgeting, forecasting, invoicing, bank reconciliations, and preparation of financial reports for the Board.Human Resources – oversee HR processes including recruitment, contracts, staff policies, absence management, and performance reviews.Administration – maintain accurate records, manage correspondence, organise meetings, and ensure efficient office systems.Policies and Procedures – maintain, review, and update BID policies and procedures to ensure compliance with relevant laws and best practice.Corporate Governance – ensure adherence to all statutory and legal requirements, prepare Board papers, keep statutory registers up-to-date, and act as Company Secretary if required.Board Reporting – prepare and present regular updates to the Board, ensuring timely and accurate information is provided for decision-making.Stakeholder Engagement – act as the main contact for levy payers, local authorities, and other stakeholders, representing Visit Hitchin professionally.Project Support – assist in the planning, delivery, and evaluation of BID projects and initiatives.Person Specification

Proven experience in finance management using Xero or similar accounting software.Strong understanding of HR processes and employment law.Excellent organisational skills with the ability to manage multiple priorities.Knowledge of corporate governance and company compliance requirements.Strong communication and interpersonal skills.Proficient in Microsoft Office and digital communication tools.Experience in working with a Board of Directors or trustees (desirable).Knowledge of BIDs or town centre management (desirable).How to Apply

To apply for this role, please complete the application form and upload your cover letter through Indeed -

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