Technical Business Analyst / Customer Journey Manager
Do you have proven hands-on Technical BA experience covering system integrations, APIs, data flows and end-to-end solution analysis, preferably within banking/financial services? If so, our client, a major British retail and commercial bank is currently seeking a Technical Business Analyst / Customer Journey Manager to play a key role in defining the target-state processes and technology interactions for a major financial services transformation. Working across business operations, technology teams and third-party suppliers, you will analyse complex cross-platform challenges covering asset lifecycle and reference data, banking and money movement, and critical batch processing. You will translate these into clear, buildable and testable requirements that can be operated safely and effectively. Your responsibilities: Analyse complex business and technology problems and define clear, end-to-end target-state solutions. Define system interactions, integration points, data flows, dependencies and exception handling across multiple platforms. Map the asset lifecycle and reference-data processes across third parties, platform providers and internal systems, ensuring data remains synchronised and changes are controlled end-to-end. Define banking and money-movement processes across accounts and currencies, including the foreign-exchange model, reconciliation points and operational controls. Analyse critical batch and operational processes, including cross-system dependencies, ..... full job details .....
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