My client based in St Ives Cambridgeshire are currently recruiting for a Support Desk Administrator to join their busy team on a full time permanent basis. This will be an office based role.

We are looking for a proactive and organised Support Desk Administrator to join our busy team. You''ll be the central point of contact for engineers and subcontractors, ensuring jobs are scheduled, tracked and completed efficiently while delivering excellent customer service.

Key Responsibilities

• Handle incoming calls and emails
• Log and update jobs on internal systems
• Allocate work to engineers and subcontractors
• Chase updates and required paperwork
• Keep colleagues informed of job progress and changes
• Escalate issues when required
• Record daily engineer conference calls

Essential Skills

• Previous administration experience (minimum 1 year)
• Strong organisational and multitasking skills
• Excellent communication and customer service skills
• Ability to follow procedures accurately
• Flexible, adaptable and able to work under pressure
• Positive attitude and a strong team player

If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed).