We''re seeking a Head of to take ownership of Sales and Billing integrity across our Customer Operations. This is a high-impact role for someone with deep experience in large, complex organisations, ideally regulated industries, where billing systems underpin significant commercial contracts and compliance obligations. Ensuring bills are accurate, timely and complete, while safeguarding revenue and supporting outstanding customer service for both household and commercial customers.In this high-profile role, you will:Manage the end-to-end billing process, ensuring accuracy and compliance.Drive the resolution of billing issues that affect customers, ensuring quick, fair outcomes.Lead and develop a team of Billing and Revenue Assurance Managers, Team Leaders and Advisors, creating an engaged and high-performing workforce.Shape strategy and decision-making for billing, supporting continuous improvement and innovation.Work closely with senior leaders, deputising for the Head of Income when required.Oversee the design and delivery of billing processes, systems and revenue assurance controls.Look after large commercial contracts and shared service centre with a diverse range of transactional elements.What We''re Looking For:Proven leadership in billing integrity or revenue assurance within large, complex organisations multinational organisations (utilities, energy, telecoms, or regulated sectors preferred)Strong understanding of regulatory frameworks and their impact on billing and