About the role We are join looking for someone to join our dedicated IT service team as a EUC Support Specialist. This is a great opportunity if you have technical acumen and want to join the ever-moving energy industry to give your contribution to Energising a Greener, Fairer Future. We are looking for a skilled IT Level 2 Desktop Support professional to join our dynamic IT team. Ideally you will have extensive experience in managing and troubleshooting Windows environments, DNS, DHCP, Office packages, Intune, and ITIL processes. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work independently and as part of a team. Proven experience in a Level 2 desktop support within a trading or finance services environment is essential for this role. Our office is located in central London close to Marble Arch. This is an office based role and it is a requirement for the role holder to be in the office 5 days per week. Here is what you will be asked to do:Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting for a critical Trading operationManage and troubleshoot Windows operating systems and applications.Troubleshoot basic DNS and DHCPSupport and administer Microsoft Office 365 packagesUtilise Microsoft Intune for device management and securityFollow ITIL best practices for incident, problem, and change managementAssist with the deployment and maintenance of desktop hardware and soft