Customer Service Advisor - Temporary to Permanent Opportunity

Location: Mansfield
Hours: Monday to Friday, 8:30am - 5:30pm
Start Date: 18th June
Contract: Ongoing Temporary Assignment with Potential for Permanent Employment

We have an exciting opportunity for an experienced Customer Service Advisors to join a busy and friendly customer support team in Mansfield. This is a fantastic role for someone who enjoys helping customers and is looking for a position with no sales targets or cold calling.

Working on behalf of a popular online retailer, you will be responsible for handling customer enquiries via telephone, email, live chat and a ticketing system, ensuring a positive customer experience at all times.

Key Responsibilities:

• Responding to customer enquiries via phone, email and live chat
• Managing customer requests through a ticketing system
• Resolving customer issues efficiently and professionally
• Maintaining accurate records of customer interactions
• Delivering excellent customer service across all communication channels

What We''re Looking For:

• Previous customer service or call centre experience
• Excellent written and verbal communication skills
• Experience using ticketing systems, ideally RE:Amaze or Freshdesk
• Strong IT skills and the ability to learn new systems quickly
• Reliable and committed, with the ability to complete the full temporary assignment
• A positive and professional approach to customer service
• Ideally no holidays throughput Jully and August

Why Apply?

• No sales or cold calling involved
• Friendly and supportive team environment
• Immediate start available
• Potential permanent opportunity for the right candidate

Interested?

Apply today with your CV or contact TurnerFox Recruitment on (phone number removed) for more information.

Unfortunately, due to the high volume of applications, we are unable to provide individual feedback. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion.

Keywords: Customer Service Advisor, Customer Support Advisor, Customer Service Representative, Call Centre Advisor, Contact Centre Agent, Customer Experience Advisor, Customer Coordinator, Customer Contact Agent, Live Chat Advisor, Email Support, Customer Support Administrator.