We are looking for an individual who will lead our front line Technology Service Desk. It is a role that takes ownership of incidents, service requests and problems. Added to this, you will lead and manage small technical projects and take a proactive role assisting the wider team with implementation and transition of larger scale projects into the live environment. In this role you will build and foster trusted working relationships and helps ensure the service desk is a centre of Technology excellence for the company. To be successful in the role, you should have a solid understanding of Service Desk best practice methodologies (ITIL) Proven experience supporting key business applications such as Office 365, MFA, Citrix user session management is essential and if you have this in a Housing environment, that would be ideal. A good support knowledge of Windows 11, desktop hardware and printers, in a network environment will help you secure the role. About Phoenix Community Housing Phoenix is a housing organisation with a difference. We''re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day. We believe this is our core strength and it''s helped us achieve a wide range of accolades and awards. We''re based in south Lewisham, London, and are proud to be building new homes in our area. We''ve grown as a housing association, taking on t