OverviewIT Service Desk Analyst - Temporary (up to 12 months) – Poole, Dorset, England

Salary: £29,079 - £34,210 (dependent on experience). Contract type: Temporary – Fixed Term Contract or Secondment. Hours: Full Time. Location: Poole, Dorset, England. Reference: 20086. Closing Date: not specified.

Responsibilities

Provide first and second line IT service desk support for services across the Microsoft suite on Windows 10 and Windows 11.

Support video conferencing hardware issues and mobile telephony.

Cover shifts from 07:45 to 18:00 hours and be prepared to work varying shifts within these times, including IT phone support to volunteer lifeboat crew and staff members.

Focus on hardware provisioning and service requests, including hardware configuration for new starters, break/fix replacements, software installs, and supplying IT peripherals.

Qualifications

Evidence of knowledge and experience of ITIL processes.

Familiar with delivering to SLAs and managing workload accordingly.

Experienced user of an ITSM (ticketing) tool able to manage user incidents and service requests.

Knowledge or experience of deployment tools such as Intune and remote support applications (advantageous).

Strong focus on customer service and working as part of a team to support crew, staff, and volunteers.

SafeguardingThe RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role (England and Wales: DBS check; Scotland: Disclosure Scotland PVG; Northern Ireland: Access NI; Republic of Ireland: Garda Vetting; International: International Child Protection Certificate process).

Diversity at the RNLIOur staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

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