IT Support Analyst (1st/2nd Line) - Glasgow - 28K plus BonusHybrid - 2/3 days per week in office (Central Glasgow)Lorien''s client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Analyst for their Central Glasgow office to play a key role in their expanding and evolving technical function.This would be a brilliant fit for someone with proven 1st and 2nd Line Support skills and a track record of working in Windows and macOS settings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we''ve placed a lot of them ourselves!).Key Responsibilities:Take the reins across 1st and 2nd Line support; tackling, prioritising and/or escalating internal support requests across hardware/software/network connectivity/user accounts as appropriateMaking sure internal systems and offerings are up to task and that internal users feel heard (as well as guiding them to use systems effectively)Working with the wider function to ensure sprint goals are reached, as well as offer any ideas you may have as to how to improve the IT teamWorking across the wider spectrum including but not limited to: password resets/access control management/setting up and config of laptops/mobiles/etc., setting up